Privacy Policy
Who is the controller of your data?
CUENDE INFOMETRICS, S.A. (www.cuende.com)
A802010140
Parque Empresarial Alvia, c/José Echegaray, 8 - Ed. 3, 2º, 28232 Las Rozas, Madrid
+34 914492970
cuende@cuende.com
Delegado de Protección de Datos: Grupo Reinventalia, S. L.L.
Carretera de Fuencarral a Alcobendas, 14 D-4 A (Edif. Espacios Baluarte), 28049 Madrid
Contact Delegado de Protección de Datos: dpo@cuende.com
What kind of data do we have about you and how did we get it?
The categories of personal data we process from customers and suppliers are:
- Identification data
- Postal or e-mail addresses
- Commercial information
- Economic and transactional data
- Specially protected data: health, only in the case of employees.
We have obtained all of the above-mentioned data either directly from you by submitting a commercial offer, contractual proposal, etc. or from your company by providing us with the identification data and other information necessary to carry out the purpose of the contractual relationship between the parties. It shall be your or your company's obligation to provide us with the updated data in the event of any changes.
For what purpose do we process your data?
We process the data provided by interested parties in order to manage different activities derived from specific procedures carried out in the field of sales, after-sales service, supplier management, quality of services, etc. In this way, we will use your data to carry out any of the following actions:
- Sending the information requested through the contact form on our website or any other means of contact with our company,
- To provide both potential customers and our customers with offers of products and services of interest to them,
- To carry out the administrative, fiscal and accounting management of our clients and/or suppliers.
- Conduct satisfaction surveys, market research, etc. in order to be able to provide you with the most suitable offers and an optimised quality of service, etc,
- Employee labour management.
How long will we keep your data?
The personal data relating to individuals linked to potential customers, customers and suppliers that we collect through the various contact forms and/or collection of information will be retained until their deletion is requested by the interested party. The data provided by our customers and suppliers will be kept for as long as the commercial relationship between the parties is maintained, respecting in any case the minimum legal retention periods depending on the subject matter.
Employees' data shall be retained for as long as the employment relationship is maintained and in any case in accordance with the provisions of the relevant employment legislation.
In any event, we will keep your personal data for as long as is reasonably necessary taking into account our needs to respond to issues raised or resolve problems, make improvements, activate new services and comply with requirements under applicable law. This means that we may retain your personal data for a reasonable period of time even after you have stopped using our products or you have stopped using this website. After this period, your personal data will be deleted from all our systems.
What is the legitimate basis for processing your data?
Depending on the type of data processing, the basis of legitimacy is as follows:
| TREATMENT | BHE LEGITIMACY ISSUE |
| Accounting management: management of invoicing with clients and/or suppliers. | Maintenance, development and control of the contractual relationship between the parties |
| Tax management: application of withholdings, allowances, etc. | Maintenance, development and control of the contractual relationship between the parties; Compliance with legal obligations |
| Administrative management: logistics management, warehouse, customer deliveries, receipt of goods, etc. | Maintenance, development and control of the contractual relationship between the parties |
| Marketing: Commercial actions about our products or services directed at our customers or those who have requested information about our products and services from us in the past, including conducting customer satisfaction surveys. | Free and unequivocal consent of the interested party (potential customers), we point out that the withdrawal of this consent can in no case condition the execution of the contract between the parties; legitimate interest of the company on the promotion and marketing of products or services similar to those obtained or requested by the interested parties in the past. |
| If you are an employee, for Labour Management: administrative, accounting and tax management of employees.
Management of working day records: start and end time of working day and overtime. |
Execution of an employment contract.
Fulfilment of a legal obligation. |
In the event that you do not provide your personal data, your contract will not be executed, nor will you be able to comply with the legal obligations or those derived from the public authorities.
To which recipients will your data be communicated?
We will not pass on your personal data to any third party who intends to use it for their direct marketing purposes, unless you have expressly authorised us to do so.
Please note that we may disclose your personal data to government agencies and competent authorities where we are legally required to do so or where, acting in good faith, we believe that such action is reasonably necessary to comply with legal process; to respond to any legal claim or demand; or to protect the rights of the company or its customers and the general public.
We inform you that your data will not be transferred or communicated to third parties, the company is solely responsible for their treatment and custody.
We will provide your personal data to third parties (e.g. Internet service providers who help us to administer our website or carry out contracted services, IT support and maintenance companies, logistics companies, tax and accounting consultancies, etc.). In any case, these third parties must at all times maintain the same levels of security as we do in relation to your personal data and, where necessary, are bound by legal obligations to keep your personal data private and secure, and also to only use the information in accordance with specific company instructions.
Data transfers to third countries?
There are no plans to transfer data to third countries.
What are your rights as a data subject?
Any person has the right to obtain confirmation as to whether or not we are processing personal data concerning him or her.
In particular, data subjects may request the right of access to their personal data, as well as to receive them in a common, machine-readable format if the processing is carried out by electronic means (right of portability).
Likewise, interested parties may request the right to rectify inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In addition, in certain circumstances, data subjects may request the restriction of the processing of their data, or in certain circumstances and for reasons related to their particular situation, data subjects may exercise their right to object to the processing of their data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims or in those exceptions established in the applicable regulations.
We also inform you that you have the right to withdraw your given consents at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
The User is also informed that he/she may exercise the aforementioned rights at any time by writing to us using the contact details of the data controller, attaching a copy of his/her ID card.
You also have the right to lodge a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights.
http://www.agpd.es/portalwebAGPD/index-ides-idphp.php
On the other hand, in accordance with the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we undertake not to send commercial information if you have let us know.
ADHERENCE TO SELF-MONITORING
Our entity is a member of Confianza Online (non-profit association), registered in the National Register of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo, 18, 4º 1, 28014 Madrid (Spain). For more information: www.confianzaonline.es.
We also inform you that, as a member entity and under the terms of its Code, Confianza Online will be competent for the alternative resolution of possible disputes in the field of digital advertising and data protection related to this area.(https://www.confianzaonline.es/como-reclamar)
